Diana’s first experience with SDHF came in 2014 at the Resident Services Support Network (RSSN) Institute, where she found valuable resources and tools that helped her in her role. From that point on, SDHF became a constant presence in her career, providing workshops, educational programs, and opportunities to connect with other leaders in the field. In 2015, she joined the RSSN Committee, deepening her involvement in SDHF and giving her a chance to shape the future of resident services for others.
Her time with SDHF proved transformational, especially during strategic planning sessions with her peers. “Sitting with other dedicated professionals, brainstorming ways to make resident services even more impactful—it was inspiring. I began to see that we could do more than manage properties; we could build communities that empowered people,” Diana shares. SDHF’s support helped her to develop a broader vision, understanding resident services as a vital part of affordable housing, one that could drive meaningful change.
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